Resources - Consumers expressed concern about inconsistent vehicle maintenance and high driver turnover rate that they attributed to low pay rates.
One approach has been the use of builders discount wendell affinity settings described above which anchor carrier routes to a particular home zone or zones.
Previously the service had been operated by the New York City Department of Transportation.
School bus operators (which pay approximately 15 an hour fixed route operators and other AAR contract operators compete for drivers.Information about the time required to process requests for ADA paratransit eligibility and the handling of cases where the processing time exceeds 21 days was therefore collected.Two dispatchers, however, appeared to be somewhat behind in managing assigned routes.They noted that the "trip-by-trip" category of conditional eligibility had been created to address these instances.Nyct "Paratransit Operating Statistics" reports for the period from February through July 2003 indicated that riders refuse only.5 of all trip requests.Team members interviewed a mix of new and veteran drivers, with from two weeks to 13 years of experience as AAR drivers.TFM, Maggies, Atlantic and MV all have labor contracts with ATU.Most drivers knew that they were supposed to get dispatcher permission to re-arrange the order of pickups and drop-offs on the manifest.Most reservationists (132) were scheduled to work the full period when trip requests were accepted (from 7:00 AM to 5:00 PM) four days a week.All appeared to be generally clean and in fair to good condition given age and mileage.With about 85 peak hour runs, this then suggests that each dispatcher is managing between 17 and 21 runs in the morning and 21 to 28 runs in the afternoon.
As calls are received, reservationists are trained to request and record information and schedule trips as follows: Confirm that the person is calling to place a reservation by asking, "Are you booking a reservation?" This allows the reservationist to quickly determine if the person.This observation was somewhat different than the call handling statistics reported by nyct.Also nyct's goal is to schedule 100 of the trips using the following travel time standards: 0 and 3 50 3 and 6 65 6 and 9 95 9 and 12 115 12 and 14 135 14 155 It is currently nyct 's policy.Because of lag time in customer and black car payment requests and possible failure to request reimbursement for completed trips, AAR could not confirm the number of authorized taxi trips that were completed.The negotiations include provision for a paid 15-minute pre-trip inspection, which would include review of schedule manifests by drivers.In August 2003, however, it can be seen that the maintenance shop was reporting far fewer vehicles available for service on some days than were needed to cover peak period routes.
Of this number they reported 2 denials, 6,515 (2.4) customer refusals, and 17,370 (6.4) early cancellations, leaving 248,593 (91) of requested trips scheduled.
While the current practice appears to be appropriate, the formal policy, which considers seven or more no-shows or late cancellations in a six-month period to be an abuse of the service could unreasonably limit service to ADA eligible customers and does not appear.